Política de reembolso
If the customer is not 100% satisfied with the purchase, it can proceed with the exchange of the product for another product from our webpage for the same or less amount paid.
Returns for exchanges is accepted within 10 days from the delivery date. Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition the customer received them and in the original box and/or packaging. Return shipping must be paid by the customer. We recommend using an insured and traceable method to ensure safe and documented delivery. Exchanged item(s) will not be shipped until the returned item is received and approved for exchange. Exchanges will be processed within 5 business days of being received.
In the event that an item you requested for an exchange is backordered, we will notify the customer of the possible delay via email. We will also contact the customer via email if the item requested for an exchange has been discontinued and we are not able to fulfill the request. Any product purchased with a discount is considered a final sale and cannot be exchanged. If the customer has any other question, feel free to contact us at firstname.lastname@example.org
We will appreciate it if the customer let us know the reasons for the return. Any feedback will always help us improve. Bo lalá will not be held responsible for item(s) lost or damaged in transit. Any merchandise returned to Bo lalá after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged. Bo lalá will ship all soiled, worn, laundered, and damaged items back to the customer, as we can no longer resell the merchandise. We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
Returns for exchanges must be addressed to:
162 Calle San Jorge, San Juan
PR 00911, United States of America
(+1) 787 399 9267